Executive Strategies for Omnichannel Success
How-To Happy Hour

Join fellow contact center executives at our Atlanta thought leadership panel discussion and enjoy extended networking immediately following at Red Brick Brewing Co. You'll get valuable advice from industry experts and exchange actionable strategies on how to propel your contact center with smart automation.

We'll talk about:

  • How to identify the right mix of social and mobile support
  • How you can propel your contact center into the future with Automation
  • Tips for coaching your agents to be "ambassadors of expectations"

Space is limited, so register now.



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Victoria Schwandt
Contact Center Director,
VIA LINK/ 2-1-1

As Contact Center Director for VIA LINK, Victoria works with to provide impeccable 24-hour crisis support including short-term crisis counseling, information on social service agencies and comprehensive referrals to meet callers' specific needs. VIA LINK handles over 40,000 calls a year from all over southeast Louisiana and other parishes throughout the state.
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Ajit Patankar
VP of Products,
IMImobile

Ajit is focused on working extensively with customers across various industries, helping them devise practical strategies and roadmaps to adopt omnichannel, AI, and process automation solutions that not only increase contact center efficiency but also delight customers through improved CX.
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Patrick Russell
Senior Product Marketing Manager,
NICE inContact

A leader in the contact center industry with 13 years of experience, Patrick has a proven track record of improving processes and driving sales and service results. He has a deep understanding of WFO benefits.
Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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