Executive Strategies for Omnichannel Success
How-To Happy Hour

Join fellow contact center executives at our Austin thought leadership panel discussion and enjoy extended networking immediately following at Blue Owl Brewing. You'll get valuable advice from industry experts, Matt Wilbanks, HelpSocial and Alex Paez-Gerstenhaber, Shop LC and exchange actionable strategies on how to propel you contact center with smart automation.

We'll talk about:

  • How to identify the right mix of social and mobile support
  • How you can propel your contact center into the future with Automation
  • Tips for coaching your agents to be "ambassadors of expectations"

Space is limited, so register now.




Matt Wilbanks
CEO and Co-Founder
HelpSocial

Originally created for internal use at Rackspace Hosting, the HelpSocial platform was built to bring social media and messaging into omnichannel customer experiences. Matt is also an active mentor in the tech community and passionate about helping first-time entrepreneurs build startups.

Alex Paez-Gerstenhaber
Director of Services
Shop LC

Alex works in contact center environments in Mexico and the U.S., collaborating with the creation of Agent’s competency certification models, setting up contact centers, and managing high volume operations. Alex has been engaged in Business Coaching since 2008 as a lifetime member of the International Coaching Community.

Chris Bauserman
Vice President, Product Marketing
NICE inContact

Chris has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. He currently leads product marketing and market intelligence for NICE inContact.
Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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