Our Apologies - Event Postponed
The Boston panel discussion that was scheduled to take place on Thursday, May 31 has been postponed due to scheduling conflicts. We apologize for any inconvenience.

Join fellow contact center executives at our Boston thought leadership panel discussion and enjoy extended networking immediately following at Post 390. You'll get valuable advice from industry experts, Mary Blair, Mass Mutual and Gretchen Green, TelNet Worldwide and exchange actionable strategies on how to propel your contact center with smart automation.

We'll talk about:

  • How to identify the right mix of social and mobile support
  • How you can propel your contact center into the future with Automation
  • Tips for coaching your agents to be "ambassadors of expectations"

Space is limited, so register now.




Mary Blair
Director, Enterprise Technology Communications & Records Management,
Mass Mutual

Mary is a Technology and Operations Leader with 25 years of experience in delivering software and infrastructure solutions to business partners. Her primary focus is on Enterprise Collaboration Product Suites.

Gretchen Green
Manager, Contact Center Platforms and Applications
TelNet Worldwide

For the last 11 years, Gretchen has played a key role in the design and implementation of several platform changes, including the move from an in-house premised based system with on-site backups to an entirely cloud-based platform.

Debbi Murphy
Sr. Customer Onboarding Manager
NICE inContact


Debbi partners with NICE inContact customers to ensure a smooth process as they implement new contact center solutions. Previously, Debbi led teams and managed multiple locations for several business process outsourcers.
Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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