CX Grand Slam Series: Four Winning Webinars

Are your customer experience numbers in a slump? Turning it around will require an all-star performance from your contact center’s people, processes and technology. Join our targeted CX Grand Slam Webinar Series for hard-hitting insights and winning strategies for consistently exceptional customer experiences.

Check out our power line up!

May 31 – Debunking the Myths of Good Enough CX: It’s a fact—customer experience is the X factor in driving revenue, retaining customers and maintaining a competitive advantage. Your contact center sits on the front lines delivering CX every day. Make sure they have what they need to knock it out of the park.

June 7 – Building Continuous CX Improvements in Your Contact Center: Start the transformation to superior customer experience using a maturity model and a well-defined playbook. Hear from NICE inContact customers who have honed their CX swing to drive home big financial benefits.

June 14 – Orchestrating Immersive CX in Your Contact Center: Delivering exceptional customer service means aligning all aspects of the contact center—agents, customers and real-time operations. Gain new insights into building a champion team for quick wins and long-term success.

June 28 – Building for the Future: CX in the Cloud: Call the plays you need, when you need them with a unified cloud platform from NICE inContact. Hear from other IT and operations leaders on the ease and flexibility of an open, extensible and scalable platform.
Speaker 1

Chris Bauserman

VP, Product Marketing, NICE inContact

Chris has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience.

Speaker 2

Art Schoeller

Vice President, Principal Analyst, Forrester

As vice president and principal analyst at Forrester Research, Art supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises.

Speaker 2

Jason Lowe

Senior Product Manager, NICE inContact

Jason has been with NICE inContact for over 9 years and currently manages Studio, Workforce Intelligence, Auto Attendant, and customer migration to the new CXone Platform. Previously, he was a Technical Trainer and Sales Engineer. He has also worked as an Operations Director, Customer Service Manager, and Business Operations Manager. Jason holds a Bachelor’s Degree in Economics and an MBA from the University of Utah.


Call us at 866-965-7227 to talk to an inContact Sales Rep

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