We asked. Customers talked. Now you know.

NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying NICE inContact CXone in their contact centers.

To better understand the benefits, costs, and risks associated with this investment, Forrester captured feedback from four companies that migrated from on-premises contact centers to CXone. Forrester aggregated findings, financial analysis and total economic impact through a representative composite organization.

Download the full study and access the supplemental, interactive calculator to learn and apply specific financial impacts in the areas of workforce management and customer experience to your organization.
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NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying NICE inContact CXone in their contact centers.

To better understand the benefits, costs, and risks associated with this investment, Forrester captured feedback from four companies that migrated from on-premises contact centers to CXone. Forrester aggregated findings, financial analysis and total economic impact through a representative composite organization.

Download the full study and access the supplemental resources to learn and apply specific financial impacts in the areas of workforce management and customer experience to your organization.



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View the Infographic

Get the highlights of the Forrester TEI Study in this quick one-page Infographic to get a sense of how CXone can work for you.

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Access the ROI Calculator

Use the ROI calculator to see for yourself the total impact in cost and customer experience you could achieve.


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Watch the Video

Watch and learn some of the key financial impacts and what customers have to say on NICE inContact CXone.


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Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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