Read the Report

NICE inContact Named a Leader in 2017 Gartner CCaaS Magic Quadrant

For the 3rd consecutive year, NICE inContact is named a Leader in the cloud contact center space for our completeness of vision and ability to execute. We believe this recognition demonstrates NICE inContact’s proven dedication to customer successes at scale, helping organizations be first in their industry by powering exceptional customer and employee experiences with NICE inContact CXone.

The report includes:

  • Independent, third-party analysis and evaluation of the top contact center as a service vendors 
  • Vendor strengths and cautions to aid in your decision-making process 
  • A 12 month overview of the Contact Center as a Service market 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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