Read the Report

2017 OVUM Decision Matrix

A move to the cloud should be a smooth transition into a seamless contact center environment. Inform this important operational decision with insight from IT industry expert OVUM.

Check out their recent review of NICE inContact CXone cloud contact center platform, with noteworthy remarks on our:

  • Combined workforce optimization (WFO) applications and analytics solutions
  • Industry’s first ever analytics-based routing application
  • Proven integration between NICE and NICE inContact technologies and superior customer service
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UPTIME
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AGENTS
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13
YEARS IN
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