Building a Business Case for Cloud Contact Center Solutions
Tuesday, February 12 | 2 p.m. ET
Presented by: Donna Fluss, President, DMG Consulting LLC
You’re ready for a contact center upgrade. But first you have to “sell” the buying committee on why the investment is necessary. To do that, you’ll need to present a compelling case for your cloud contact center.
In this webinar, you’ll learn:
how to build a powerful business case
what four components are key to your business case
how one company successfully built their business case
Save Your Seat!
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inContact helps contact centers around the world create profitable customer experiences through
our powerful portfolio of cloud-based contact center call routing, self-service interactive voice
response (IVR), and agent optimization solutions. Our software enables contact centers to operate
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
Platform
Boost your customer experience and build deeper loyalty.
People
Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.
Possibilities
We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
For more than three decades Donna has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna is known for driving strategic transformation and innovation throughout the service industry and provides strategic and practical counsel for enterprises, solution providers and the investment community.
Balaji Venkatesh Balaraman Sr. Director, Support Automations & Innovations, SumTotal Systems
Balaji Balaraman describes his job role as "to imagine new systems and automations" that make both customer experience and employee engagement more relevant to the current trends. Prior to this exciting role, Balaji worked in the Customer Support Industry as manager, director and lead support teams globally for 2000+ customers.
Randy Littleson Chief Marketing Officer, NICE inContact
Randy Littleson is responsible for the direction, strategy and overall management of NICE inContact’s marketing efforts. He has amassed over 25 years of executive-level marketing experience within the software industry and has a progressive track record of accomplishments.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.
