Building a Business Case for Cloud Contact Center Solutions
Tuesday, February 12 | 2 p.m. ET
Presented by: Donna Fluss, President, DMG Consulting LLC
You’re ready for a contact center upgrade. But first you have to “sell” the buying committee on why the investment is necessary. To do that, you’ll need to present a compelling case for your cloud contact center.
In this webinar, you’ll learn:
how to build a powerful business case
what four components are key to your business case
how one company successfully built their business case
Fortune 500 /
in the cloud
Donna Fluss President, DMG Consulting LLC
For more than three decades Donna has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna is known for driving strategic transformation and innovation throughout the service industry and provides strategic and practical counsel for enterprises, solution providers and the investment community.
Balaji Venkatesh Balaraman Sr. Director, Support Automations & Innovations, SumTotal Systems
Balaji Balaraman describes his job role as "to imagine new systems and automations" that make both customer experience and employee engagement more relevant to the current trends. Prior to this exciting role, Balaji worked in the Customer Support Industry as manager, director and lead support teams globally for 2000+ customers.
Randy Littleson Chief Marketing Officer, NICE inContact
Randy Littleson is responsible for the direction, strategy and overall management of NICE inContact’s marketing efforts. He has amassed over 25 years of executive-level marketing experience within the software industry and has a progressive track record of accomplishments.