Save Your Seat!

Building a Business Case for Cloud Contact Center Solutions


Tuesday, February 12 | 2 p.m. ET

Presented by: Donna Fluss, President, DMG Consulting LLC

You’re ready for a contact center upgrade. But first you have to “sell” the buying committee on why the investment is necessary. To do that, you’ll need to present a compelling case for your cloud contact center.

In this webinar, you’ll learn:

  • how to build a powerful business case
  • what four components are key to your business case
  • how one company successfully built their business case

Donna Fluss
President, DMG Consulting LLC


For more than three decades Donna has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna is known for driving strategic transformation and innovation throughout the service industry and provides strategic and practical counsel for enterprises, solution providers and the investment community.