Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center

Moving to the Cloud - Your One-Stop Resource

Moving your contact center to the cloud doesn’t have to be daunting! Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center, jointly produced by Gartner and NICE Cxone, will lead you through the critical decisions involved. From building the case for elevating your CX to determining your needs and priorities, to comparing platform options, it’s all covered in this webinar.

You’ll learn to:

Conduct a current and future needs assessment (scale and functionality)
Inventory your systems (current and future integrations)
Perform a gap analysis (zeroing in on priorities)
Develop an RFP, incorporating cross-team requirements
Select the right vendor (from short list to bake-off)
Manage a smooth, phased implementation

Watch This Insightful Webinar Today!

Amazing experiences. Served from the cloud.

You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.

Boost your customer experience and build deeper loyalty.

Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.

We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.

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Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Speaker Name Job Title Body copy

Art Schoeller
Vice President and Principal Analyst
Forrester Research

Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises. Art has over 35 years of experience that spans the computer, communications and software industries.

Balaji Venkatesh Balaraman
Sr. Director, Support Automations & Innovations, SumTotal Systems

Balaji Balaraman describes his job role as "to imagine new systems and automations" that make both customer experience and employee engagement more relevant to the current trends. Prior to this exciting role, Balaji worked in the Customer Support Industry as manager, director and lead support teams globally for 2000+ customers.

Laura Bassett
Senior Director, Product Marketing
NICE inContact

Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions. Laura leads a team of product marketers to define positioning, drive sales and marketing plans, and execute cross functionally on those plans.

See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.

SeaWorld's 150-300 agents enhance guest journeys with NICE inContact CXone. See how.

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

A Few Proud Customers

Fortune 500 /
Global 2000

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.