Top KPIs for Managing Your Contact Center


Tuesday, January 29 | 2 p.m. ET
Presented by: Donna Fluss, President, DMG Consulting LLC

The right KPIs are your keys to success


Contact centers large and small depend on KPIs, or key performance indicators, as critical tools. But did you know that every one of your contact center’s operating systems has its own KPIs and dashboards? How do you choose the best KPIs to drive performance?

Join us for our webinar, Top KPIs for Managing Your Contact Center, to find out how to select the right KPIs, optimize KPI benefits and raise the bar in all critical areas of your contact center performance.


Donna Fluss
President, DMG Consulting LLC


For more than three decades Donna has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna is known for driving strategic transformation and innovation throughout the service industry and provides strategic and practical counsel for enterprises, solution providers and the investment community.