Attend this exciting webinar

Gain the Customer Experience Benefits That You Deserve


Wednesday, March 27 | 11:00 AM ET
Presented by: Mark Smith, CEO and Chief Research Officer, Ventana Research

Exceptional CX: Going From Good to Great

If you’ve been thinking about the cloud, the latest technology and the investment your organization needs to make, it can be a bit daunting. But you’ve come to the right place. We’ve partnered with Ventana Research to help you navigate the critical steps you need to take to boost your contact center’s performance and contribution to the organization.

Exceptional CX is your competitive currency: Customers demand it. Competitors are building it. And the CX business case is so persuasive, it practically writes itself! In other words, delivering exceptional CX means that everybody wins. Join this webinar and you’ll come away with the information you need to transform your contact center into a CX powerhouse.


Mark Smith
CEO and Chief Research Officer
Ventana Research


Mark is responsible for the overall business and research direction of Ventana Research and drives the global research agenda covering both business and technology areas. Mark is an expert in enterprise software and business technology innovations including: business analytics, big data, cloud computing, business collaboration, mobile technology and social media.

Mark Ungerman
Product Marketing Director, NICE inContact

Mark has worked in technical product management and marketing for the past 25 years. In his current role, he is responsible for conducting primary research to understand how business leaders use contact center solutions to increase profitability through improving productivity and customer lifetime value. Prior to NICE inContact, Mark held influential roles helping technology companies build and bring products to market.