Customer experience has never been so crucial. Today’s customers are more likely than ever to abandon your brand after a bad CX, but excellent service can earn their loyalty for life. And it all starts at your contact center.
Join us at our March 28 webinar, Making Customer Experience a Competitive Differentiator. We’ll animate an interactive discussion and share why 8 in 10 customers will switch brands if they’ve had a bad customer service experience — but 9 in 10 are willing to buy more and stay loyal to those with an excellent customer experience track record.