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Making Customer Experience a Competitive Differentiator


Thursday, March 28 | 1 p.m. ET

Customer experience has never been so crucial. Today’s customers are more likely than ever to abandon your brand after a bad CX, but excellent service can earn their loyalty for life. And it all starts at your contact center.

Join us at our March 28 webinar, Making Customer Experience a Competitive Differentiator. We’ll animate an interactive discussion and share why 8 in 10 customers will switch brands if they’ve had a bad customer service experience — but 9 in 10 are willing to buy more and stay loyal to those with an excellent customer experience track record.


Jay Baucom
Alphanumeric Systems, Inc., Senior VP Global Operations & CIO


In his current role, Jay has operational and financial management responsibilities for an expanding global technology and services enterprise, including transitioning the company’s revenue model from being hardware-driven to services-driven, a process that has resulted in double digit growth and successful entry into the global services marketplace.

Randy Littleson
NICE inContact, Chief Marketing Officer

Randy Littleson is responsible for the direction, strategy and overall management of NICE inContact’s marketing efforts. He has amassed over 25 years of executive-level marketing experience within the software industry and has a progressive track record of accomplishments.