Building for the Future: CX in the Cloud

 Thursday, June 28  |  12:00pm-1:00pm ET

As your organization grows and changes, your contact management technology must be able to do the same. Forward-thinking contact centers have looked to the cloud for new efficiencies that can help them deliver major league cost savings and operational value. Be sure you’ll have the right lineup by attending our webinar: Building for the Future: CX in the Cloud.

You’ll hear from IT and Operations leaders and learn how a unified cloud platform from NICE inContact lets you plug in the components you need, when you need them. As a result, your contact center will be ready to hit it out of the park with every interaction, no matter what curveballs the future holds.
It’s a fact—customer experience is the X factor in driving revenue, retaining customers and maintaining a competitive advantage. Your contact center sits on the front lines delivering CX every day. Make sure they have what they need to knock it out of the park.

Join expert Justin Robbins to hear some great insights to help you make the case for beefing up your contact center workforce optimization investment. Save your seat now!
Speaker 1

Aarde Cosseboom

Director of GMS Technology & Workforce Management, TechStyle Fashion Group

For the last decade Aarde’s professional experience has been focused around Contact Center technology, servicing businesses and consumers through cloud based SaaS products. He enjoys working with large Global Customer Service teams to increase and leverage the following areas of business; leadership, customer experience, customer success, operations, technology, customer service, recruiting, and people development.

Speaker 2

Nadim Hajje

Vice President of Information Technology, Omega World Travel

Nadim Hajje has over 10 years of travel industry experience ranging from leisure, Corporate, and government travel. In past year, he has served as Vice President of Information Technology and Data Analytics at Omega World Travel where he has built Omegalytics. Omegalytics is Omega’s proprietary reporting platform that provides insight into travel spend as well as savings opportunity and benchmark data.

Speaker 3

Alex Paez-Gerstenhaber

Director of Services, Shop LC

Alex works in fast paced Contact Center environments in Mexico and the US, collaborating with the creation of Agent’s competency certification models, training consulting for global leading contact center agencies, setting up contact centers and managing high volume operations.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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