Deliver exceptional customer experiences. Every channel. Every time.

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NICE inContact CXone is transforming one-on-one customer experiences for contact centers all over the world. With CXone, agent teams work harder and smarter. Revenue grows. And our client organizations are winning the day on customer experience.

But to understand how CXone’s all-in-one cloud solution can work for your contact center, you need to experience it first-hand—its flexibility, its adaptability, its power to engage. We’re excited to tell—and show—you more.


  • Stop by our Booth D at CCW to play plinko for some fun and all kinds of great prizes!
  • Got 5 more minutes? Stay for the CXone demo at the bottom of every hour, and you’ll be entered to win a $50 Amazon gift card.

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Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Schedule your own personalized demo of our CXone cloud solution at Customer Contact Week and skip the wait.

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Catch Sinead Awlward’s session, “Make Love, Not War(Rooms): Rethink How to Modernize Your Contact Center” for the latest on evolving contact centers, June 21st @ 2:10pm, in C2.


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Now FedRAMP Authorized! NICE inContact CXone is the industry’s first cloud contact center solution to receive Authorization to Operate (ATO)