NICE inContact Ranked First Overall in 2018 Ventana Contact Center in the Cloud Value Index


View the Ventana Research Value Index: Contact Center in the Cloud Value 2018

NICE inContact was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories and ranks first outright for Usability, Adaptability, Capability, and Validation. This recognition demonstrates NICE inContact’s proven dedication to helping organizations of all sizes win in the customer experience economy by powering exceptional customer and employee experiences with CXone.

The Value Index includes:
  • Independent, third-party analysis and evaluation of the top contact center in the cloud vendors
  • Seven evaluation categories examined for each vendor
  • An assessment of how well vendors’ offerings meet buyers’ requirements

READ THE EXECUTIVE SUMMARY »
NICE inContact was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories and ranks first outright for Usability, Adaptability, Capability, and Validation. This recognition demonstrates NICE inContact’s proven dedication to helping organizations of all sizes win in the customer experience economy by powering exceptional customer and employee experiences with CXone.

The Value Index includes:
  • Independent, third-party analysis and evaluation of the top contact center in the cloud vendors
  • Seven evaluation categories examined for each vendor
  • An assessment of how well vendors’ offerings meet buyers’ requirements

Lorem ipsum dolor sit amet, consectetur adipiscing

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi egestas leo nec mauris tristique finibus. Cras viverra viverra nulla, nec rutrum quam gravida nec. Mauris ligula augue, commodo sed tellus ut, faucibus molestie mi.

Integer vitae viverra nunc. Vestibulum dolor ligula, pulvinar nec ullamcorper et
  • Interdum et malesuada fames ac ante ipsum primis in faucibus.
  • Cras viverra viverra nulla, nec rutrum quam gravida nec. Mauris ligula augue, commodo sed tellus ut, faucibus molestie mi.
  • Phasellus pulvinar, felis vestibulum euismod aliquet, dolor metus viverra tortor, sed varius dui augue non purus.
Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

column 1

column 2

column 3