Balance customer experience with cost effectiveness
Join NICE inContact and guest Forrester Research on September 19th at 1p.m. EST

We are entering an experience economy where companies are competing and differentiating through enhanced customer experiences. This provides an opportunity for your contact center to take on a larger role—a role to not just service the customers in your channel of choice but to deliver exceptional experience across the entire customer journey.

While it’s exciting to take on this initiative of delivering enhanced experience, it can be challenging to balance that effort with key metrics around reduced cost and improved efficiencies.

Join us as we talk through some of the practical tips to achieve both of these seemingly competing objectives: delivering exceptional CX and optimizing costs.

It’s a fact—customer experience is the X factor in driving revenue, retaining customers and maintaining a competitive advantage. Your contact center sits on the front lines delivering CX every day. Make sure they have what they need to knock it out of the park.

Join expert Justin Robbins to hear some great insights to help you make the case for beefing up your contact center workforce optimization investment. Save your seat now!

Ian Jacobs, Guest Speaker

Principal Analyst, Forrester Research

Ian Jacobs serves Application Development & Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers. His research keeps a sharp focus on customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications and is a frequent speaker at industry conferences.

Gayathri Krishnamurthy

Product Marketing Director, NICE inContact

Gayathri Krishnamurthy has led Global Product Marketing and Product Management for several leading B2B SaaS companies. She has built and launched customer service products in 3 different flavors – CRM, pure play customer service and contact center software. Through these experiences, she brings both deep and wide perspectives for delivering enhanced customer experience.

Alex Paez-Gerstenhaber

Director of Services, Shop LC

Alex works in fast paced Contact Center environments in Mexico and the US, collaborating with the creation of Agent’s competency certification models, training consulting for global leading contact center agencies, setting up contact centers and managing high volume operations.

Call us at 866-965-7227 to talk to an inContact Sales Rep

Call

Column #2

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi egestas leo nec mauris tristique finibus.

Column #3