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NICE inContact Named a Leader in 2018 Gartner Magic Quadrant for Contact Center as a Service, North America

NICE inContact achieves the highest overall position for our ability to execute as a recognized leader for the fourth consecutive year.

According to the report, “The CCaaS market is maturing, with leadership coming from pure-play contact management providers, and a merging of adjacent market applications.”

The report includes:

  • Independent, third-party analysis and evaluation of the top contact center as a service vendors
  • Vendor strengths and cautions to aid in your decision-making process
  • A 12-month overview of the Contact Center as a Service market
  • Commentary on emerging AI-enabled Contact Center Market

We believe this recognition confirms our focus on and commitment to delivering the world’s most complete, flexible, and unified cloud customer experience platform. CXone is the world’s #1 cloud customer experience platform, helping organizations around the globe deliver exceptional customer experiences, every time, to achieve their business goals.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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NICE inContact Named a Leader in 2018 Gartner Magic Quadrant for Contact Center as a Service, North America