Contact centers have been busy meeting customer demands. But there’s a developing CX story out there. Contact centers need to be central to CX in their organizations, providing the kind of experience that drives brand loyalty, satisfaction and ultimately, revenue.
By tracking CX Index scores, there is an overwhelmingly strong case for contact centers to transform themselves into central providers of robust and consequential CX that sustain brands and generate revenue. It’s all spelled out in the white paper and infographic, Thriving in the Experience Economy. Start building your CX case today.
