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Market intelligence from Aberdeen shows that nearly half of all contact centers are now in the cloud—and more are making the move all the time. But not all cloud deployment models are the same: The cloud native model clearly delivers the most benefits for IT and for contact center executives. What’s more, best-in-class contact centers use well-designed cloud strategies and practices to further optimize their performance and results.







Three insightful tools from Aberdeen will help streamline your decision-making around the cloud, from choosing the right deployment model to getting the best results once you’re there. Download all three to move your cloud journey forward and learn how a cloud native model and “best-in-class” strategies can optimize your contact center’s operations, performance and customer experiences.

Download the Paper
Cloud Contact Center: What’s the Right Model for You? to learn more about various cloud deployment models and why one in particular stands out.

View the Infographic
Picking the Right Cloud Model for Your Contact Center, to see how a cloud native deployment model delivers the most benefits for contact center executives and IT leaders alike.

Read the Paper
Cloud Contact Center: Customer-Centricity with Greater Agility & Less Cost, to learn how “best-in-class” strategies and practices leverage robust metrics to optimize contact center performance.
Download Resources
Icon 1
50%
About 50%
of all contact centers
are deployed in one
of the flavors of the cloud
Icon 2
17%
The cloud native model
drives the best results
for contact center executives:
17% improvement
in customer lifetime value,
3X more than the hybrid cloud model
Icon 3
48%
The cloud native model
drives the best results
for IT leaders:
48% reduced reliance
on IT team