Making Customer Experience a Competitive Differentiator


Thursday, March 28 | 1 p.m. ET

Customer experience has never been so crucial. Today’s customers are more likely than ever to abandon your brand after a bad CX, but excellent service can earn their loyalty for life. And it all starts at your contact center.

Join us at our March 28 webinar, Making Customer Experience a Competitive Differentiator. We’ll animate an interactive discussion and share why 8 in 10 customers will switch brands if they’ve had a bad customer service experience — but 9 in 10 are willing to buy more and stay loyal to those with an excellent customer experience track record.


Randy Littleson
NICE inContact, Chief Marketing Officer

Randy Littleson is responsible for the direction, strategy and overall management of NICE inContact’s marketing efforts. He has amassed over 25 years of executive-level marketing experience within the software industry and has a progressive track record of accomplishments.

Chris Bauserman
NICE inContact, VP of Product Marketing

For the past 20 years, Chris has successfully driven technology strategy and go-to-market growth initiatives for top software startups and large enterprises. He focuses on solutions that help organizations improve customer experience. He currently leads product marketing and market intelligence for NICE inContact.