Customer Expectations in an Omnichannel World
Panel Discussion and Luncheon Event

Join your fellow contact center colleagues at our Washington, D.C. thought leadership panel discussion and enjoy a delicious lunch on us. You’ll get valuable advice from industry experts, Nadim Hajje of Omega World Travel and Will Johnson of Chico's FAS, and exchange actionable tips and best practices with your industry peers.


We’ll talk about:

  • How to identify the right mix of social and mobile support
  • How to create a seamless journey to build satisfaction and loyalty
  • Tips for coaching your agents to be “ambassadors of expectations”


Space is limited, so register now.



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Nadim Hajje
VP of IT and Data Analytics,
Omega World Travel


Nadim has over 10 years of travel industry experience and has built Omega’s proprietary reporting platform that provides insight into travel spend as well as savings opportunity and benchmark data.

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Will Johnson
Manager, Workforce Management,
Chico's FAS


Will supervises the Workforce Management and Operations Analyst teams at Chico FAS. Originally from the Midwest, Will has worked in contact centers in the Atlanta area for 15 years. 
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Annette Miesbach
Senior Product Marketing Manager,
NICE inContact

Annette has more than 15 years of international contact center experience, and is well-versed in multichannel and omnichannel routing, reporting and contact handling. 

Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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