Save your spot for our webinar
Wednesday, April 28, 2021 at 11am PT/ 2pm ET


AI – it’s the new favorite buzzword. The truth is, what AI can do depends on its application, the industry it’s used in and the people (or machines) using it. It’s why it’s hard to know exactly where to begin.

Join us to hear from industry expert and customer experience consultant Annette Franz. You’ll learn what works and what doesn’t when it comes to AI technologies. Plus, how AI helps create extraordinary customer experiences that build deeper brand loyalty and relationships that last.

What you can expect

  • Gain a greater understanding of customer journeys
  • Learn what works and what doesn’t for contact centers and AI
  • Get strategies for using new AI technologies to drive desired experiences
  • Discover how to build stronger loyalty and longer customer relationships
Find out what works and what doesn’t when it comes to AI technologies and contact centers. Learn strategies for using AI to create the ideal experience and build longer, stronger customer relationships. Plus, discover the benefits of AI, including higher first call resolution rates, lower agent turnover and improved cost control.
Presenters:
Annette Franz Founder and Chief Experience Officer
CX Journey
Annette is Founder and Chief Experience Officer of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, consultant and speaker. She has 25+ years of experience in helping companies understand their employees and customers in order to identify what makes for a great experience and what drives retention, satisfaction and engagement. She’s sharing this knowledge and experience in her first book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business).
Laura Bassett Senior Director of Product Marketing
NICE inContact
Laura leads a comprehensive go-to-market strategy for current and next-generation solutions. Her team defines positioning, drives sales and marketing plans, and executes cross functionally on those plans. Throughout Laura’s 25+ year career, she has defined business strategies and established best practices that drive revenue for companies that include Texas Instruments and Avaya. Laura’s extensive experience and expertise make her a sought-after subject-matter expert who is regularly featured in industry publications – and she’s written numerous blogs and articles ranging from customer experience to disruptive technologies.