Read the Report

NICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America

NICE inContact named a Leader and achieves highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America. This is the fifth consecutive year NICE inContact has been named a Leader in the North American Magic Quadrant.

Download a copy of the Gartner Magic Quadrant report to learn more about:

  • Gartner’s independent evaluation of the Contact Center as a Service market
  • Why NICE inContact continues to be named a Leader
  • Vendor strengths and cautions to aid in your buying process

We believe this recognition confirms our focus on delivering the world’s most complete cloud contact center platform, CXone, built to help contact centers provide exceptional customer experiences with efficiency and personalization.

NICE inContact also recognized as a first-time Visionary in the 2019 Gartner Magic Quadrant for CCaaS, Western Europe, receiving the furthest position for Completeness of Vision.

Further evaluated on key capabilities and multiple contact center use cases for product and services robustness, NICE inContact (CXone) received highest scores in 4 out of 5 use cases in 2019 Gartner’s Critical Capabilities for Contact Center as a Service.

Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 16 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
As NICE inContact in Magic Quadrant for Contact Center as a Service, North America (2019 – 2017)
As inContact in Magic Quadrant: Contact Center as a Service, North America (2016 -2015)

phone
Call us at 1.866.965.7227 to talk to an NICE inContact specialist
chat
Live chat with a Sales Rep
solutions
Learn more about our solutions