NICE inContact named a Leader and achieves highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America.
This is the fifth consecutive year NICE inContact has been named a Leader in the North American Magic Quadrant.
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We believe this recognition confirms our focus on delivering the world’s most complete cloud contact center platform, CXone, built to help contact centers provide exceptional customer experiences with efficiency and personalization.
NICE inContact also recognized as a first-time Visionary in the 2019 Gartner Magic Quadrant for CCaaS, Western
Europe, receiving the furthest position for Completeness of Vision.
Further evaluated on key capabilities and multiple contact center use cases for product and services robustness, NICE inContact (CXone) received highest scores in 4 out of 5 use cases in 2019 Gartner’s Critical Capabilities for Contact Center as a Service.
Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 16 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019
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As NICE inContact in Magic Quadrant for Contact Center as a Service, North America (2019 – 2017)
As inContact in Magic Quadrant: Contact Center as a Service, North America (2016 -2015)