Access your copy of the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America, report.


Discover why NICE inContact is named a Leader and achieves the highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America report—and get a thorough evaluation of cloud vendors.

You may also be interested in learning more about how NICE inContact was further evaluated on key capabilities and multiple contact center use cases for product and service robustness, NICE inContact (CXone) received highest scores in 4 out of 5 use cases in Gartner’s Critical Capabilities for Contact Center as a Service.

Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 16 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019
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As NICE inContact in Magic Quadrant for Contact Center as a Service, North America (2019 – 2017)
As inContact in Magic Quadrant: Contact Center as a Service, North America (2016 -2015)

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