Best practices for implementing conversational AI

The use of Artificial Intelligence (AI) continues to have an impact across all aspects of customer experience and contact centre operations, perhaps none more so than in the area of self-service.

As customer preferences have changed, particularly over the pandemic, the preference for AI assisted self-service has also increased, providing an efficient and effortless customer experience.

During the webinar we examined how AI can improve the customer experience, and provided best practice guidelines to follow if you are just starting on this journey.

What to expect:

  • When to start considering AI for the contact centre
  • Why build an AI bot?
  • Best practices for implementing conversational AI
  • AI Readiness Assessment