Know more about your customer before you pick up

For customer service agents, more is more when it comes to customer information. With the integrated power of NICE inContact and Salesforce, your agents have access to rich customer history and details before they even answer the call.

Our embedded interface keeps agents within their familiar Salesforce environment, creating fewer hurdles to information, faster response time and increased conversions.

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Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.