Move from On-premise to the Cloud

If you’re questioning the next move for your contact center, this four-minute video can give you the answers you need. CXone, our cloud-native platform, unifies customer experience across all channels, eliminates complex upgrades and allows adjustments to IVR and routing in minutes, instead of weeks.

The move to CXone yielded transformational changes for three former Avaya users.

According to Carlson Rezidor, it added the ability to personalize service that is the “secret sauce” to building loyal customers.

For LanguageLine Solutions with 32 million annual transactions, the benefits added up to $18 million in savings overall and a 30% reduction in queue times.

For Mitchell, Inc. and its 400 agents, expenses fell 64%, production rose 7.1% and service levels improved by 49%.

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Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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