Computer Telephony Integration

NICE inContact CRM integration helps agents personalize calls using CTI screen pops and more. Identify callers by unique attributes, like phone number, and display information, such as the caller’s name, on the agent’s screen before the call connects. Out-of-box integration for Salesforce.com. Also integrates with most custom CRMs.

Improve Customer Satisfaction With:

Call Handling Time Reductions
Automatic CTI Screen Pops
Out-of-the-box Integration with Leading CRMs like Salesforce
Automatic Recording of Call Details in Your CRM
ACD and IVR Integration

Amazing experiences. Served from the cloud.

You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.

Boost your customer experience and build deeper loyalty.

Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.

We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

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The global leader in cloud contact center software.
But dont' take our word for it. Take theirs.

NICE inContact Named Leader in Contact Center as a Service Magic Quadrant by Gartner

NICE inContact indentified as Customer Satisfaction Leader in DMG Consulting Independent Survey

NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution

See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.

SeaWorld's 150-300 agents enhance guest journeys with NICE inContact CXone. See how.

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

A Few Proud Customers

Fortune 500 /
Global 2000

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.

Computer Telephony Integration

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