From analyst reports to customer reviews, the verdict is clear: NICE CXone is the contact center software leader.
NICE CXone was the highest-ranking contact center software in seven G2 'Best of 2021' software award categories. NICE outshone competitors when it came to overall satisfaction and market presence.
Learn how Radisson Hotel Group personalized and enhanced their guest experience with the CXone contact center platform.
The Value Index for Contact Center in the Cloud is based on a comprehensive review of 14 vendors’ contact center products in seven evaluation categories. Download the report and read why NICE CXone was named a leader in all seven categories.
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
"We have been able to speed up the resolution of customer issues with the software. It also allows us to provide better personalized experience for customers, thereby turning them into paying clients” - Folusho
"I have been in call centers for 20 years and inContact is the best call center tool I have used. The knowledge of the staff and the support within inContact is exceptional." - William "Bill" C. Sr Telephony Engineer at Toyota (Contract)
"We have worked with other systems in the past and none have performed as well. no problems with system overloads, as many callers on at one time as we need to have with no issues." - Administrator in Entertainment
"Named a 'Leader' in Gartner's Magic Quadrant for Contact
Centers and Named a 'Leader' in Cloud Contact Centers in the
Forrester Wave for 5 years in a row."
Selina Cheng Contact Center Director, Big ABC Industries
99.99%
guaranteed
uptime
390,000+
thousand agents
15
years
in the cloud
100+
countries
99.99%
Guaranteed
uptime
120+
Fortune 500 /
Global 2000
15 yrs
In the cloud
200+
Thousand agents
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.
