Your blueprint to digital transformation in the contact center
Transform your organization today for better CX tomorrow.
80% of businesses are fast-tracking digital transformation, but 70% of large-scale, complex change programs report falling short of their stated goals. The reason? Lack of preparedness.
In this eBook from prolific writer and ICMI influencer Roy Atkinson, you’ll discover how to transform people, processes, and technology to ultimately deliver better CX at your contact center.
This comprehensive eBook will cover:
The challenges and pitfalls of change management
Specific change management steps to implement at your business
The “how” for achieving successful digital transformation
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Deep Dive into Digital Transformation
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Change management is a crucial part of successful digital transformation. With this eBook, you’ll unlock a comprehensive blueprint to help you get there! This type of change impacts not just the contact center, but the full business and everyone who touches CX, so find out how to get everyone on board today!
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
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