Transform your organization today for better CX tomorrow.

80% of businesses are fast-tracking digital transformation, but 70% of large-scale, complex change programs report falling short of their stated goals. The reason? Lack of preparedness.

In this eBook from prolific writer and ICMI influencer Roy Atkinson, you’ll discover how to transform people, processes, and technology to ultimately deliver better CX at your contact center.

This comprehensive eBook will cover:

  • The challenges and pitfalls of change management
  • Specific change management steps to implement at your business
  • The “how” for achieving successful digital transformation