Powering Great Customer Experiences in the Cloud
Panel Discussion and Luncheon Event

The digital revolution changed everything: your customers, their expectations and your competition. Winning means turning every customer experience into a competitive advantage towards achieving business goals.

Join us for our panel discussion, Powering Great Customer Experiences in the Cloud, and you’ll come away with new insights and approaches.


Join us and learn:

  • Why every customer interaction is a valuable “moment of truth” with potential impact
  • How to make the most of your contact center re-platform
  • The importance of unleashing your workforce's potential to totally transform the customer experience
  • How to easily move Omnichannel Routing to the cloud


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Jeff Griffith
Director, Telco and IT Services,
Teleflora

Jeff is a career contact center and telecoms expert with 14 years at Teleflora leading network, voice telecommunications and desktop support teams as well as IT infrastructure budgets. Previously, he managed voice telecoms for Hertz’s U.S. call centers.

Bruce Gilbert
Chief Technology Officer,
YSTA Services/Young Energy

23 years in IT makes Bruce a not-to-miss expert in the domain. From large corporations (American Airlines, SBC/AT&T) to SMB’s, his responsibilities have evolved from help desk tech to CTO and include making decisions on contact center strategy and solutions.
Brian Spraetz
Brian Spraetz
Senior Product Marketing Manager,
NICE inContact

For more than 18 years, Brian has been helping customer service operations perform at peak levels and deliver loyalty-winning experiences. He provides a unique perspective on effectively combining technology and processes to gain operational and competitive advantages.
Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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