CEO and Principal Analyst
Robin is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors and carriers. For 25+ years, she’s advised senior IT executives from Fortune 100 to Fortune 1000 companies, developing technology strategies to transform their businesses. She has also developed industry-leading, interactive cost models for some of the world’s largest enterprises. Her expertise extends to contact center AI-enabled customer engagement, customer success analytics and UCC.