Got an hour? Find out everything you wanted to know about AI but were afraid to ask. Our industry experts reveal the secret to implementing AI in your contact center – and a whole lot more. You’ll discover not only why your contact center needs AI, but how to make an airtight case for it that gets senior leadership’s buy-in.

In less than 60 minutes, this webinar delivers the definitive guide to AI in 2021.

What you can expect

  • Discover AI, machine learning and deep learning – and their roles in CX strategies
  • Learn which types of AI to use for different business requirements
  • Find out how to build a business case and get AI funding and support
  • Establish how to measure success to get support for future projects
  • Determine which AI flavors improve culture and reduce turnover rates
Think of AI as the catalyst for change your contact center needs. There’s never been a better time to join the 86% of companies reaping the benefits of better CX via AI (and these businesses expect to see this technology pay off in just a year). Find out how to build an airtight case for AI implementation that gets the go-ahead from senior leadership.
Presenters:

Robin Gareiss
CEO and Principal Analyst
Metrigy

Robin is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors and carriers. For 25+ years, she’s advised senior IT executives from Fortune 100 to Fortune 1000 companies, developing technology strategies to transform their businesses. She has also developed industry-leading, interactive cost models for some of the world’s largest enterprises. Her expertise extends to contact center AI-enabled customer engagement, customer success analytics and UCC.

Chris Bauserman
VP, Product and Segment Marketing
NICE inContact

Chris is VP, Product and Segment Marketing at NICE inContact, a NICE company. He has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. Chris currently leads product marketing and market intelligence for NICE inContact, a leader in cloud contact center software.