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NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying NICE inContact CXone in their contact centers.

To better understand the benefits, costs, and risks associated with this investment, Forrester captured feedback from four companies that migrated from on-premises contact centers to CXone. Forrester aggregated findings, financial analysis and total economic impact through a representative composite organization.

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99.99%
GUARANTEED
UPTIME
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+275,000
AGENTS
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13
YEARS IN
THE CLOUD
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+100
COUNTRIES
Download the full study and access the supplemental resources
to learn and apply specific financial impacts in the areas of workforce management and customer experience to your organization.

View the Infographic
Get the highlights of the Forrester TEI Study in this quick one-page Infographic to get a sense of how CXone can work for you.

Access the ROI Calculator
Use the ROI calculator to see for yourself the total impact in cost and customer experience you could achieve.

Watch the Video
Watch and learn some of the key financial impacts and what customers have to say on NICE inContact CXone.

Delta Results Achieved:

100% elimination of agent shortages

98.5% schedule efficiency

12% savings in schedule costs

-73% reduction in excess agent hours

“NICE inContact allows us to integrate customer service channels seamlessly and globally to meet the guests where they want to be met, how they want to be met, anywhere in the world."
A Few Proud Customers
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