Data based on inside info from your peers and learn what you can do to accelerate your digital efforts

It’s the eGuide based on firsthand accounts from contact centers, for contact centers. You’ll learn how other leaders are currently faring in the digital adoption process and get tips to propel your digital strategy further and faster. This document is packed with info you won’t read anywhere else.

Download your copy and get insights into:

  • Digital-first progress of your contact center
  • Demographics of your customer base
  • CX feedback from customers
  • Top costs of your contact center
  • COVID-19’s effect on your digital adoption progress
Hearing directly from your customers is important and we were delighted
to see that most (83%) of those that participated in our survey indicated
that they are actively engaged with their customers to understand their
experience. Most notably, nearly half (40%) indicated that the biggest
customer pain was long wait times while 23% indicated that
speaking with multiple agents was a frustration.
NICE CXone Survey
Digital adoption: Learn what's working for your peers - from your peers