KNOW EVERY DIGITAL INTERACTION TO PREDICT CUSTOMER EXPECTATIONS
Three leading CX expert’s free insight on tomorrow’s CX strategy
Find CX inertia with a three-prong success plan
Your reality is tough! Understand and accommodate messy end-to-end customer journeys that cross channels and devices, when the bulk—if not all—of their interactions happen before they initiate contact with an agent.
Delivering on customer expectations for effortless, personalized, fast CX at every touchpoint is critical: 35% of customers will walk away if you can’t.
With help from industry experts, navigate and understand your customer’s needs, and understand what your CX strategy needs to survive and thrive.
With expert help, embrace today’s reality:
The 7 common sense customer expectations you need to know
Understand the impact of increasingly digital customers with Jeannie Walters, CEO of Experience Investigators
Uncover emerging trends like phygital-experience, or hybrid physical and digital experience, with Jo Boswell, founder of Sentio-B consultancy
Hone in on the contact center’s role in enabling web search and self-service with Charlene Li, founding analyst of Altimeter
Incorporate three asepcts to succeed in today—and tomorrow’s—new reality
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Insight on digital transformation
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This report covers industry trends that affect contact centers navigating a digital world where agent roles expanded along with customer channel choices. With actionable insight from ContactBabel, you’ll learn how to deliver great experiences customers expect in any channel.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
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