DON’T MISS THIS INSIGHTFUL WEBINAR

Moving to the Cloud - Your One-Stop Resource

Moving your contact center to the cloud doesn’t have to be daunting! Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center, jointly produced by Gartner and NICE inContact, will lead you through the critical decisions involved. From building the case for elevating your CX to determining your needs and priorities, to comparing platform options, it’s all covered in this webinar. 

You’ll learn to:

  • Conduct a current and future needs assessment (scale and functionality)
  • Inventory your systems (current and future integrations)
  • Perform a gap analysis (zeroing in on priorities)
  • Develop an RFP, incorporating cross-team requirements
  • Select the right vendor (from short list to bake-off)
  • Manage a smooth, phased implementation
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