Future of the Contact Centre: Transforming the Agent Experience (AX)!

Schedule your exclusive 1:1 CXone demo or personalised meeting on 13th February!

What does the future of your contact centre look like? The key to success lies in agent satisfaction. The work your agents do on the front lines, directly impacting the customer experience.

If you’re planning to join fellow senior contact centre leaders at the Future of the Contact Centre event on 13th February, don’t miss the opportunity to get a 1:1 demo of CXone - our industry leading contact centre solution - or schedule time for a chat with one of our representatives.

Walk away with insights to take your contact centre and agent experience to new heights, including:

Tools to make agent onboarding seamless and effective
Tips to empower agents to solve complex problems with better tools
Strategies to motivate with personalised goals, training and experiences

Register today and join us on 13th February at the Future of the Contact Centre event. Don’t miss the chance to get a 1:1 demo of CXone or a personal meeting with a NICE inContact representative.

Sign Up for a 1:1 Demo!

Amazing experiences. Served from the cloud.

You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.

Boost your customer experience and build deeper loyalty.

Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.

We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Speaker Name Job Title Body copy

CXone Global Success Story: TechStyle
For global retailer TechStyle, moving to a cloud contact center solution keeps business costs in check while keeping up with demanding customer expectations across all the top brands they support.

Creating a Scalable Customer Service Organization with Cloud Contact Center and AI

Speaker: Aarde Cosseboom, Director of GMS Technology & Product, TechStyle

January 17th @ 3:30 pm, Griffin Ballroom A

Don’t miss Achieving Global Operational Benefits by Moving to the Cloud, presented by MoneyGram International’s Head of Customer Care, Doug Klees. Wednesday, November 14, 2:15 – 3:15 pm in Charleston Ballroom B. (Session #505)

Haven’t registered yet? Don’t miss out on 25% off the price of registration, on us! Use our discount code EXH25nYvYSn54 when registering and we’ll see you there. Find out more

See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.

SeaWorld's 150-300 agents enhance guest journeys with NICE inContact CXone. See how.

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

A Few Proud Customers

Fortune 500 /
Global 2000

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.