Get Tools to Train Smarter
You already know that when agents struggle with complex service issues both they and your customers become frustrated. Often, the hurdle in resolving the issue isn’t due to the customer request, but rather your agent training.
That’s why contact center leaders find this virtual workshop so helpful. Watch it and get tips to maximize training time and strengthen your team. You’ll learn how to:
Plus, find more great tips for creating the right high-impact training for your contact center.