NICE CXone | White Paper - Small business call center: Can a cloud solution lead to customer nirvana?

Your agents want to help customers. So give them the tools.

A new ICMI study revealed that the #1 motivator for contact center agents is helping customers. However, the #1 thing impeding agents from succeeding is inadequate, complex systems. View an infographic that shows how to get the most our of your agents in order to build stronger, lasting relationships with your customers.

Get the Infographic >>

Get access to the full ICMI State of Agent Experience and Engagement Research Report and find out how you can Boost your CX by starting with AX

Get the Report >>

Event Content Button

If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.