NICE CXone | White Paper - Small business call center: Can a cloud solution lead to customer nirvana?

How effective is your agent experience? Find out.

To boost customer satisfaction and loyalty, you need your contact center agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and get the framework to help you assess your current agent experience and discover ways you can improve.

Get the ICMI Agent Experience Toolkit and learn how to:

Evaluate your current agent experience
Establish a framework for a better agent experience
Close any gaps that may exist in your current experience
Use agent experience to fuel improvements in customer experience

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If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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