3 Ways Agent Experience is Boosting Customer Experience

On demand Webinar featuring Lori Bocklund of Strategic Contact and additional resources to learn how delivering great customer experience starts with your agents.

Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. By giving your agents the right tools, skill development and focus, they can provide incredible experiences to your customers on every channel while forming unbreakable bonds.

Discover how you can empower your agents to provide a 5-star experience to every customer with agent experience expert Lori Bocklund of Strategic Contact. 

You will…

  • Find out why it’s more important than ever to focus on developing your agents
  • See the vision for the optimized agent in 2020 and beyond
  • Understand ways to develop your agents’ skills to enable them to solve complex requests
  • Learn how setting consistent goals leads to consistent service
  • See how your agents can resolve customer issues faster with the right tools

Most importantly, you’ll learn how to leverage best practices in agent experience to take your customer experience to the next level!

Lori Bocklund
President
Strategic Contact

Lori Bocklund is President of Strategic Contact, an independent consulting firm that helps companies optimize the value of their technology and operations. She’s an engineer by training and a contact center professional by accident. She became a consultant because she’s passionate about helping centers achieve their goals. She shares her 30 years of experience through project work, articles, and seminars.

Chris Bauserman
VP, Product and Segment Marketing
NICE

Chris Bauserman is VP, Product and Segment Marketing at NICE, a NICE company. Chris has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. He currently leads product marketing and market intelligence for NICE CXone, a leader in cloud contact center software.