How to build and scale a world-class team of remote contact centre agents
Building a strong company culture with your mobile agents is within reach with the help of tried and tested strategies, tips and techniques. During this short but insightful 20 minute webinar, you’ll learn how to build and scale a world-class team of remote contact centre agents.
Join Jill Blankenship, CEO of Frontline Group, as she anchors a discussion on how to harness the power of a virtual workforce -with tools and techniques to capture data, measure and improve KPIs and manage teams spread across multiple locations. Stream on demand today!
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Navigating the Contact Center Purchase Decision Choosing a new contact center solution may seem like a simple decision but in fact a number of choices will need to be made during the journey towards modernizing your contact center.
Gain the CX Benefits You Need Exceptional CX is your brand’s competitive currency. This webinar shares key insights you need to transform your contact center into a CX powerhouse.
ICMI Maturity Model As we enter the experience economy, CX proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process.
62% of companies see contact center CX as a competitive differentiator.
+500,000
89% expect to compete mainly on CX in 2019.
Customer Champion tops the 5 phases of CX maturity
99.99%
Guaranteed
uptime
120+
Fortune 500 /
Global 2000
15 yrs
In the cloud
200+
Thousand agents
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
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