How to build and scale a world-class team of remote contact centre agents
Building a strong company culture with your mobile agents is within reach with the help of tried and tested strategies, tips and techniques. During this short but insightful 20 minute webinar, you’ll learn how to build and scale a world-class team of remote contact centre agents.
Join Jill Blankenship, CEO of Frontline Group, as she anchors a discussion on how to harness the power of a virtual workforce -with tools and techniques to capture data, measure and improve KPIs and manage teams spread across multiple locations. Stream on demand today!