NICE CXone | Webinar: Going Mobile: Building a Remote Workforce

Discover secrets to running a world-class remote team workforce

Building a strong company culture with your mobile agents is within reach — with the help of some top-tier strategies, tips and techniques. In this webinar, you’ll learn the ins and outs of building and scaling a world-class team of remote agents.

Join Jill Blankenship, CEO of Frontline Group, as she anchors a discussion on how to harness the power of a virtual workforce, tools and techniques to capture data, measure and improve KPIs and manage teams spread across multiple locations. Stream on demand today!

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Navigating the Contact Center Purchase Decision
Choosing a new contact center solution may seem like a simple decision but in fact a number of choices will need to be made during the journey towards modernizing your contact center.

Gain the CX Benefits You Need
Exceptional CX is your brand’s competitive currency. This webinar shares key insights you need to transform your contact center into a CX powerhouse.

ICMI Maturity Model
As we enter the experience economy, CX proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process.

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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