Available OnDemand plus additional AI resources

The two letters “AI” have caused confusion and hesitation for some organizations, and excitement and success for others. A key problem is that artificial intelligence encompasses a variety of technologies that address different goals. Successful agencies don’t implement AI – they implement a flavor of AI to solve citizen problems; achieve operational improvements; or improve the agent experience.

Join Brian Mistretta from NICE as he clears the air on putting AI to work in your agency’s contact center.

What you can expect

  • Improve citizen experiences: first call resolution for self-service hit 62% last year, exceeding agent-assisted (55%) for the first time ever
  • Achieve operational improvements: about 6 in 10 managers say they use AI to automate or improve business processes, the rest use it to reduce costs
  • Increase agent satisfaction: AI takes on low-level, high-volume work so agents can be more engaged in complex issues
Explore the variety of technologies that make up AI – and the different contact center issues they target. From improving citizen experiences to increasing agent satisfaction to improving operations, there’s a “flavor” of AI that addresses the focus of your agency’s strategies and success. Get real-time tips and insights from our industry expert.
Presenters:

Brian Mistretta
Director of Product and Segment Marketing
NICE

Brian is NICE’s Director of Product and Segment Marketing and leads the company’s Federal, State and Local Government Marketing efforts. He has spent his career marketing both business to business and business to consumer technology solutions and brings a strong focus on delivering exceptional experience between agencies and their constituents.