Tap into a new dimension of understanding your customers and your agents.
Businesses across the globe are realizing real-life benefits from AI technology. In the insightful new eBook, Best Practices for Applying AI in the Contact Center: 7 Steps to Maximize AI Benefits, Aberdeen’s experts will show you how you can too.
Increase CSAT, achieve faster resolution, and improve employee engagement at your contact center—all thanks to AI.
Download the eBook to learn:
First-hand benefits and case studies of other businesses using AI
Operational and customer-focused points of view for the contact center
How to weave AI into your human team
Get Started Today
Event Heading
inContact helps contact centers around the world create profitable customer experiences through
our powerful portfolio of cloud-based contact center call routing, self-service interactive voice
response (IVR), and agent optimization solutions. Our software enables contact centers to operate
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Ready to transform your contact center with game-changing AI? The experts at Aberdeen are here to help. Get real-life examples of the AI benefits businesses are seeing, plus learn how to weave AI into your human team and more. Get your copy today!
Presenters:
Speaker NameJob TitleBody copy
Speaker NameJob TitleBody copy
Speaker NameJob TitleBody copy
Speaker NameJob TitleBody copy
The global leader in cloud contact center software.
But don't take our word for it. Take theirs.
See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.
