Listen to the data: Why smarter self-service matters
Empower your customers with AI-powered solutions.
84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and convenient. Are you listening to them?
These stats don’t lie: Smarter, AI-powered self-service is the key to full resolution, satisfied customers, and ultimate contact centre success.
Download the infographic to learn:
How self-service reduces costs
What self-service channels your customers actually want to see
How to get the right game plan together to balance strategy and technology
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inContact helps contact centers around the world create profitable customer experiences through
our powerful portfolio of cloud-based contact center call routing, self-service interactive voice
response (IVR), and agent optimization solutions. Our software enables contact centers to operate
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
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Boost your customer experience and build deeper loyalty.
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Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.
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We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.
Smarter self-service success awaits.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
In our latest infographic, we’re sharing all the data on AI-powered self-service and why it matters to your contact centre, including stats on businesses that are using it to provide an exceptional customer experience, reduce costs, and avoid agent burnout. Get all the stats to reveal the secrets to smarter self-service today.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
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