AI-Infused Case Study

Go way beyond chatbots and learn how to:

Create a road map to a truly cognitive contact center
Ensure AI investments achieve the dual goals of automation and customer satisfaction
Empower agents with AI-enabled tools that enhance CX
Coach, train and develop new agents wherever they work
Capture data insights to build more profitable customer relationships

Start by getting your copy of the Forrester study now.

_{AI-Infused Contact Centers Optimize Customer Experience, a commissioned study conducted by Forrester Consulting on behalf of NICE}

First Name

Last Name

Business Email

Business Phone

Job Title

Company

Country

State or Province

UTM Source:

UTM Medium:

UTM Campaign:

UTM Content:

UTM Keyword:

Attribution User ID:

Adwords GCLID:

Opt-In:

Double Opt-In:

Event Heading

The global leader in cloud contact center software.

But don't take our word for it. Take theirs.

a few proud customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.

Go way beyond chatbots and learn how to:

Get Started Today

Event Heading

The global leader in cloud contact center software.